Who we are
Doubland is operated by Doubland, Inc., a Delaware corporation, 755 Parkview Boulevard, Pittsburgh, PA 15215 ("Doubland," "we," "us").
For questions or privacy requests, email help@doubland.ai with the subject "Privacy request."
Information we collect
We collect information you provide when you sign in, request access or accept an invitation, create a Double and use the service. We also collect some technical information automatically.
- Your email address and account information.
- Your name, profile photo, selected avatar, onboarding answers and chosen home and role.
- Messages you send, simulation interactions, and the memories, trailers and other content generated for your Double.
- Information you submit in an access request, invitation or support message.
- Technical information such as pages visited, browser and device type, errors and performance.
We use your photo to create and display your Double's appearance. We do not use facial recognition, and we do not create face or voice templates (biometric identifiers) from your photo, voice or messages.
How we use information
We use information to sign you in, create and run your Double, run simulations and chats, make trailers, handle invitations and access requests, keep the service safe, and respond to support questions.
Your onboarding answers and chats shape how your Double behaves. Other people never see your answers or private chats directly, but they can see your Double's behavior.
We use technical information to operate the service, fix problems and understand how it is used.
Who can see your Double
Your Double's name, appearance, activity and the content it generates are visible to the other members of the simulations you join. Your Double can also appear in trailers made for those members, and they may share those trailers.
Open simulations are public. We tell you this clearly before you join one. While your Double is in an open simulation, anyone can see it, including in public trailers and on Doubland's website and social accounts.
Private simulations are visible only to their members. A private simulation's showrunner can make it public. If that happens, we notify every member at least 7 days in advance so you can leave or remove your Double first.
You can withdraw from public use at any time. We then stop new public use and remove existing public content featuring your Double from Doubland's own channels within 30 days. We cannot recall copies that others have already downloaded or reposted. Your Double is never shown endorsing a sponsored product unless you opt in to that specific use.
Your onboarding answers and private chats with your Double are never shown publicly. Do not submit sensitive information, or information about other people, that you do not want shaping a simulation.
Services that process information
We use these service providers to run Doubland.
- Supabase, for accounts, database and storage.
- Vercel, for hosting and site analytics.
- OpenRouter, which routes AI requests to the model provider that answers them. We currently use DeepSeek models.
- Google, for Gemini embeddings, which turn text into data used for your Double's memory and search.
- xAI, ElevenLabs, OpenAI and YouTube, for trailer images, narration voice and trailer hosting.
To create and run your Double, the text of your onboarding answers, messages and simulation events is sent to OpenRouter, the AI model provider it routes to, and Google. Each provider handles this data under its own terms. It may be processed in the United States or other countries where our providers operate.
We configure OpenRouter not to route our requests to model providers that collect or train on request data. Some providers may still retain request data for a limited period under their own policies.
Following an external link, including to X, takes you to a service with its own privacy practices.
No sale of personal information
We do not sell your personal information. We do not share it for cross-context behavioral advertising. Sponsored content in Doubland is never targeted using your onboarding answers or private chats.
Browser storage
We use browser storage for sign-in state, preferences and features such as restoring a question after login. Clearing your browser data can remove this local state or sign you out, but it does not delete information stored with your account.
How long we keep information and how to delete it
We keep your account information, Double and simulation records while your account is active. Moving out of a simulation does not delete anything. Your Double stays on your account.
To delete your Double or account, email help@doubland.ai with the subject "Delete my Double," or use the in-app option when available. We will delete your Double's profile, photo, answers, memories and chats from our active systems within 30 days of a verified request. Backups are purged within a further 60 days.
Other Doubles may keep memories of events they shared with yours, and those memories and past simulation records may include your Double's name. When your Double is deleted, it is removed from future simulations.
Public content featuring your Double is removed from Doubland's own website and social accounts within 30 days. We cannot recall copies that others have already downloaded or reposted.
If an account has no sign-in for 24 months, we will email a warning at least 30 days before deleting it.
We keep technical logs only as long as we need them to operate, secure and debug the service. We may keep a limited record (your account identifier, consent history and moderation actions) for up to 3 years for legal, safety and dispute purposes.
Your choices and rights
You can update your profile details in your account, and withdraw from public use of your Double at any time.
Depending on where you live, you may have the right to access, correct or delete your personal information, to get a copy of it, or to object to or restrict certain uses. Email help@doubland.ai with the subject "Privacy request." We will verify that the account belongs to you and respond within 45 days.
If we deny your request, you can appeal by replying to our response. We will not treat you differently for using your privacy rights.
Adults only
Doubland is for adults aged 18 and over. Do not submit personal information about anyone under 18. If we learn that a user is under 18, we will close the account and delete its data.
Security
Keep your sign-in emails and magic links private. We use reasonable safeguards, but no online service can guarantee complete security.
Do not include passwords, payment details, health information or other sensitive information in onboarding answers, chats or public posts. If we learn of a security breach affecting your personal information, we will notify you as the law requires.
Questions and updates
Email help@doubland.ai about this policy or a privacy request. Please do not post personal details publicly.
We may update this policy as the service changes. We will give at least 7 days' notice of material changes by email or in the app. The date above shows the latest revision.
Questions?
Contact Doubland for help with these terms or your privacy.
Email help@doubland.ai or reach us on X (opens in a new tab)